Kyoungwon Seo*, Joice Tang*, Ido Roll, Sidney Fels, Dongwook Yoon. The impact of artificial intelligence on learner-instructor interaction in online learning. Accepted in the International Journal of Educational Technology in Higher Education (ETHE), to be published Oct 2021. ([*] denotes co first-authorship)
Joice Tang, Ning F. Ma, Dongwook Yoon. Understanding How Customers Attribute Accountability in Food Delivery Breakdowns. In Workshop on Transparency and Explanations in Smart Systems (TExSS) at IUI 2021.